FAQ

Box Office Hours

Tuesday, Wednesday, Thursday 3:00 p.m. – 6:00 p.m.
One hour prior to live events. 30 min prior to movies.
Closed on most major holidays.
Located inside the front doors of the Egyptian Theatre at 135 N 2nd Street, DeKalb, IL 60115.

Convenience Fees

There are minimal convenience fees added to the purchase of tickets when tickets are purchased online or over the phone. Tickets purchased in person at the Egyptian Theatre box office do not incur any fees. Tickets purchased online or over the phone may incur additional delivery fees for mailing and will call.

Doors Open

Doors open an hour before any live performance or event unless otherwise specified. Doors open 30 minutes before any film unless otherwise specified.

Exchanges

If an event is playing multiple days and tickets are still available we can exchange tickets for an alternate performance after they have been purchased. We cannot exchange tickets to a different event.

Mailed Tickets

If your tickets are to be mailed, you should receive them within a reasonable amount of time, generally 7 to 10 business days. If you do not, please contact the Egyptian Theatre – no later than 24 hours before the day of an event to ensure proper attention

Mobile Tickets

If you select e-delivery when you purchase tickets, you will receive a confirmation email shortly after your transaction is completed. To utilize mobile tickets, you must have a smart phone with the capability to access your email. There is a link provided in the email that contains your tickets. Tickets will be scanned directly from your cell phone at the door.

These tickets can also be emailed individually to others in your group, once you have received the email. If you do not receive an email from boxoffice@egyptiantheatre.org with your order confirmation, please contact no later than 24 hours before the day of an event to ensure proper attention.

Print at Home Tickets

If you select e-delivery when you purchase tickets, you will receive a confirmation email shortly after your transaction is completed. There is a link provided in the email that contains your tickets. Each ticket is printed on a separate piece of paper and each person must have a ticket. Your printed tickets will be scanned at the door.

If you do not receive an email from boxoffice@egyptiantheatre.org with your order confirmation, please contact no later than 24 hours before the day of an event to ensure proper attention.

Refunds

There are no refunds. All sales are final. In the event that a performance is either canceled or postponed, the Egyptian Theatre will make every effort to contact every ticket buyer via email, time permitting. For canceled or postponed events, patrons will be given the option of a full refund, patron credit towards a future event, or the ability to donate the tickets to the Theatre.

Resale Tickets

Many ticket resellers may advertise Egyptian Theatre events at inflated prices. www.egyptiantheatre.org is the only authorized ticketing system for the Egyptian Theatre events, concerts and shows. Ticket purchases made on other websites – or from third-parties – may not grant you admission to the show as they may not be real or valid tickets. Additionally, if an event is canceled or modified, the Egyptian Theatre would not have ticket buyer information to communicate these changes.

Please always check that you are buying directly from the Egyptian Theatre. If you are in doubt, give us a call, we are here to help you and make sure you never overpay for tickets.

The resale of tickets is strictly prohibited. Anyone found reselling their tickets risk having their order canceled without refund and their patron account deactivated. All ticket buyers should only purchase tickets directly through www.egyptiantheatre.org, over the phone with our box office at (815) 758-1225, or in person at our box office. The Egyptian Theatre cannot provide customer service for tickets purchased through any other means. Tickets that have been purchased via resale cannot be guaranteed to be legitimate and may be denied entry.

Seating Types

General admission seating means that there are no assigned seats. Reserved seating specifies which seat you will be seated in for an event.

Tickets

Please always check that you are buying directly from the Egyptian Theatre. If you are in doubt, give us a call, we are here to help you and make sure you never overpay for tickets.

Tickets can be purchased:

Online at www.egyptiantheatre.org
Over the phone at (815) 758-1225
In person at our box office during our box office hours.

Ticket delivery options include e-delivery (for print-at-home and mobile tickets), mailed via USPS, or held at Will Call for pickup.

At some events, per the request of the artist or promoter, children under the age of 3 years will not be admitted. When in effect, it will be clearly stated on the ticket page for that event.

Some events may have an appropriate age recommendation that will be listed on the event ticket page. Judgment of the content for each show should be made on an individual basis prior to purchase.

All patrons, regardless of age, must have a ticket.

Ticket Insurance

Ticket insurance is available at the time of purchase online. With FanShield Ticket Insurance you can now choose to protect your purchase, for a small fee, from unforeseen circumstances that prevent you from attending.

Please note: FanSheild, LLC is a licensed third-party insurance agency and is not affiliated with the Egyptian Theatre. Ticket insurance claims and fees are set by and collected by FanShield, LLC.

Protect Against:

Illness & Health
Severe Weather
Traffic Accidents
Military or Jury Duty
Family Emergencies
Work Travel Conflict

When you press “Protect your purchase” during checkout, you confirm the information provided is true and complete and agree to Markel’s Electronic Record and Signature Agreement terms and conditions and FanShield privacy policy.

Offered & Administered by FanShield LLC; Underwritten by Markel Insurance Company. NPN: 675111 wholly owned by Protecht, Inc dba TicketGuardian an InsurTech technology platform.

Will Call

If your tickets are to be “held at will call”, they will be at the box office for you to pick up when the front doors open prior to the event. We recommend you arrive early to allow for parking and to avoid any long lines at the box office. You MUST have a photo ID or the credit card you used to purchase the tickets in order to pick them up. The signer of the credit card used for the purchase will be required to sign for the tickets in order to pick them up.

The DeKalb area is serviced by 3 major airports: O’Hare International Airport, Midway International Airport and Rockford International Airport. There is no public transportation from any of these airports to the Egyptian Theatre. Rental cars or a car service are available at most of the airports. The DeKalb Municipal Airport is located just minutes away from the theatre and can accommodate private planes.

For safety and as a courtesy to other patrons, please do not sit or stand in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection. Walkers, crutches, or other mobility devices that cannot be safely stored in your seating area without blocking any aisles or emergency exits will need to be stored in the lobby. Please have someone in your party take care of this for you or notify an usher that you require assistance.

Video cameras, monopods, tripods, audio recording equipment, and cameras with detachable lenses, are not permitted for most events at the Egyptian Theatre. For each event this decision is made by the artist, producer or promoter typically because of strict copyright laws or for the safety of performers. This policy will be strictly enforced when applicable. The camera policy for an individual show will be included in your pre-show email ticket buyers receive the week of an event. You can also check with the box office to see what is allowed for any specific event.

The following items are not permitted into the Egyptian Theatre. Such items will be asked to be disposed of or returned to the vehicle.

Any food or drink (including restaurant to-go boxes). Empty water bottles may be brought in but must be empty upon entry.
Helium balloons.
Pocket knives with any blades over 2”, pepper spray, and weapons of any kind. Objects that appear to be weapons (toy guns or knives, squirt guns, etc.)
Concealed carry is strictly prohibited in the Egyptian Theatre.
Any wheeled mobility device unless specifically for medical or accessibility reasons.
Suitcases, coolers, backpacks, or large bags. Coolers required for medication may be stored with theatre staff.
Pets or animals. Service animals are allowed. Emotional support animals are not allowed.
Large costumes that would impede the comfort or sight-lines of other patrons, any mask or hood covering more than just the mouth and nose of an individual. Religious head coverings are allowed.
Any sign larger than 11”x17”.

The Egyptian Theatre rarely cancels or postpones events due to inclement weather. Refunds will not be issued for anyone that chooses not to attend due to inclement weather. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website, social media, and emailed to ticket holders. Please continue to check our website and social media for the latest, up-to-the-minute information.

Concerned about weather impacting your attendance at an event? Purchase Ticket Insurance at the time of your online purchase.